The Future is Spoken presents Elaine Lee as this week's guest.
Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant.
Starting with their own experiences, they end up discussing the building a trustworthy voice assistant
Tune in Now!
Conversation Highlights:
[00:01:32]: Elaine’s journey from Psychology to Product Design
[00:02:37]: Elaine’s experience building conversational bots with EBay
[00:05:20]: Twilio AutoPilot Platform
Autopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms,
[00:08:17] Tips for building Natural Language System
[00:10:56] Differences designing for chatbot vs Voicebots
[00:18:19] Best practices for building trust with voice assistants and conversational AI bots
[00:23:52] Disambiguations strategies to build trust
[00:32:22] Expectations setting for building trust
[00:41:54] Elaine’s advice for aspiring conversation and VUI designers
Learn more about Elaine at
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Designing Trustworthy Voice Assistants